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Workshops

For more than four decades, Edith has been helping organizations and businesses. She is also a part of a team of associates helping to build great leaders, build great teams and create work environments providing exceptional customer service internally and externally.

In House Customized Solutions on the following topics:

SERVICE EXCELLENCE FOR SUPERVISORS AND THE LEADERSHIP TEAM

The service you provide to your team directly affects how your team members provide service to your customers. Participants learn what is important when setting the ideal environment for guiding and mentoring a team focused on Service Excellence. Participants learn how to define and analyze Service Excellence, how to ensure a service excellence environment and how to coach team members to ensure service excellence continues.

MAGNETIC CUSTOMER SERVICE- CREATING SERVICE EXCELLENCE

Magnetic Customer Service- Creating Service Excellence is a program that uses a holistic approach to ensure Customer Service is a priority, the entire team is focused, committed and determined to ensure Service Excellence is provided and sustained into the future. The entire organization is involved in creating a supportive Customer Service culture for both internal and external customers. For more information: www.keldarleadership.com

HIGH PERFORMANCE LEADERSHIP

Leadership skills are ones that can be learned. Many times people are thrust into leadership positions based on their performance at a previous position and in fact they may not be prepared at all for their new challenge. Some believe that leadership is something you are either born with or don’t have. Regardless of your natural ability, a thorough understanding of the types of leadership and strategies for handling key situations will benefit each person as they take on the new challenges of leading others. For more information: www.keldarleadership.com

SKILLS FOR HIGH PERFORMANCE TEAMWORK

The shared Leadership Skills of working within a team setting are often taken for granted. The skills are really like mini systems that allow team members to move smoothly through their interactions with others. Proper skill development will allow highly skilled technical members to create synergy that they might otherwise miss out on. Participants learn social and technical skills, including communication, decision-making, conflict resolution and problem solving that team members need to thrive in a team environment. For more information: www.keldarleadership.com

TEAM BUILDING THE CONATIVE WAY

Edith helps organizations build stronger and more productive teams by introducing powerful concepts about personal strengths and unique abilities that are different from personality assessments. Team members complete a Kolbe A Assessment that focuses on the conative part of the mind and shows how a person is hard wired to instinctively take action when striving to solve problems. This process helps team members learn about each other’s strengths, how to effectively communicate and work together more efficiently.

CONSULTATIONS

on Organizational Development including:

STRATEGIC AND BUSINESS PLANNING

The most successful businesses and organizations develop and execute effective strategic plans that don’t just sit on the shelf. Edith can help you create your vision and mission, establish team values, set goals, determine strategies, build action plans for successful implementation and follow up each year.

ONBOARDING AND ORIENTATION: BEST PRACTICES

Organizations having a constant turn over of staff should consider a different approach when recruiting.

Edith provides consultation utilizing Kolbe wisdom as a part of your organizations recruitment practice, which helps to ensure you are hiring the right people for the right work. She will guide you through a proven process to ensure you have the right employee fit.

PERFORMANCE PLANNING: BEST PRACTICES

Why not improve your employee performance process by including performance conversations. These can literally change your organization for the better. Learn the process for implementation and successful outcomes.

Talk to Edith

Interested in any of my services? Contact Me Now!

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