- Team Building
- Magnetic Customer Service
- Service Excellence
- Strategic, Business, Personal Planning
- Creating Unique Ability Teams
-Mentoring and Focus Groups
- Conference Sessions
After a successful career in Recreation, Edith shares her experiences and lessons she has learned in the Rec Coach Book series. Each book includes short, easy to read true stories and practical and useful ideas for anyone having a desire to improve their leadership, teamwork and customer service skills.
"Excellent facilitator, very good at leading group discussions and activities and keeping the class on task. Gave some very good tips for supervisors that will be easy to implement."
"Great delivery of workshop and practicing what you preach. Liked the activities to interact with other people from other departments."
"Enjoyed Edith’s facilitation style. She included all participants in discussions including some people who normally do not participate into conversations and discussions."
"One of the most interesting supervisor courses I have taken. The group interaction we shared was fun and we were able to laugh. Great discussions."
"Thanks for being a great teacher Edith. I learned a lot."
"I found the course very helpful with some of my prior supervisory concerns. I feel I truly benefitted from this training."
"Really liked the group activities and getting to know other supervisors and the challenges they face. Awesome instructor, learned lots!"
"Very good speaker and engaging"
"Very knowledgeable and easy to understand"
"Very effective, provides lots of great tips and practical wisdom"
"Does a great job using life experiences"
"Delivers information effectively, had great knowledge to share"
"Sharing her life experiences has significant impact on the group"
"Enthusiastic and engaging"
"Educated in customer service- years of experience"
"I learned lots of useful tips and information to improve relations and customer service in the workplace."
"Great value as this workshop focused on supervisory customer service, different perspective than the usual customer service workshops."
"She provided very helpful strategies to develop staff and tips and resources for enhancing my coaching skills."
"Very worthwhile, information was adapted to real work environment situations."
"I was able to acknowledge things that I am missing as a leader and learn from people’s experiences."
"For me, it was a great reminder of key best practices and customer service concepts in a supervisor’s role."
"Great value as it gave me a better understanding of how my actions and behavior to my staff directly influence how they provide service to our customers."
"It was good to get a refresher on some things as well as learn brand new things so it was extremely valuable to me."
"The workshop was very effective and the exercises and group work was stimulating. Well worth the time spent."
"It was very beneficial and provided me with hands-on-skills and techniques for better customer service."