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Slide 1

Edith Martin

THE ORGANIZATIONAL NAVIGATOR | THE REC COACH
A successful and enthusiastic teacher, leader, mentor and coach for more than 4 decades, continues her life mission, giving her best to inspire genuine leadership, effective teamwork and
exceptional customer service.

SERVICES

Slide 2

The Rec Coach Series

EDITH MARTIN; THE ORGANIZATIONAL NAVIGATOR | THE REC COACH shares practical wisdom for leaders in Recreation....

BOOKS

FACILITATION & TRAINING

Leadership
Team Building
Magnetic Customer Service
Kolbe Assessments
WHY.os Discoveries

CONSULTING & SPEAKING

Strategic, Business, Personal Planning
Creating Unique Ability Teams
Mentoring and Focus Groups
Conference Sessions
Service Excellence

EDITH'S BOOKS

After a successful career in Recreation, Edith shares her experiences and lessons she has learned in the Rec Coach Book series. Each book includes short, easy to read true stories and practical and useful ideas for anyone having a desire to improve their leadership, teamwork and customer service skills.

LEAD WITH YOUR HEAD

The second book in the Rec Coach Series is out now! Learn how to Lead with your Head to build SMART Teams.

You will want to also purchase the SMART Team Tool Kit with loads of helpful resources, ready to copy and use.

FROM THE PARTICIPANTS PERSPECTIVE

"Excellent facilitator, very good at leading group discussions and activities and keeping the class on task. Gave some very good tips for supervisors that will be easy to implement."

"Great delivery of workshop and practicing what you preach. Liked the activities to interact with other people from other departments."

"One of the most interesting supervisor courses I have taken. The group interaction we shared was fun and we were able to laugh. Great discussions."

Thanks for being a great teacher Edith. I learned a lot.

"I found the course very helpful with some of my prior supervisory concerns. I feel I truly benefitted from this training."

"Very good speaker and engaging"

"Very knowledgeable and easy to understand"

"Does a great job using life experiences"

"Delivers information effectively, had great knowledge to share"

"Sharing her life experiences has significant impact on the group"

"Enthusiastic and engaging"

"Educated in customer service- years of experience"

VALUE OF PARTICIPATING IN EDITH'S WORKSHOPS

"I learned lots of useful tips and information to improve relations and customer service in the workplace."

"Great value as this workshop focused on supervisory customer service, different perspective than the usual customer service workshops."

"She provided very helpful strategies to develop staff and tips and resources for enhancing my coaching skills."

"Very worthwhile, information was adapted to real work environment situations."

"I was able to acknowledge things that I am missing as a leader and learn from people’s experiences."

"For me, it was a great reminder of key best practices and customer service concepts in a supervisor’s role."

"Great value as it gave me a better understanding of how my actions and behavior to my staff directly influence how they provide service to our customers."

"It was good to get a refresher on some things as well as learn brand new things so it was extremely valuable to me."

"The workshop was very effective and the exercises and group work was stimulating. Well worth the time spent."

"It was very beneficial and provided me with hands-on-skills and techniques for better customer service."